Please contact our technical support team. Phone numbers can be found on our Contact Us support page

Please check in the projector service menu that the firmware version release is matching with the firmware version from the download instructions. If they are not matching the installation was not successful please repeat the process following close attention to the instructions. Please contact our technical support team. Phone numbers can be found on our Contact Us support page if you have further difficulties or if the firmware version in the projector menu is matching and you are still experiencing the problem.